CHQ Technical Support

CHQ technical assistance is available through our support ticket system, managed from our offices in Europe and Singapore:

Go to the CHQ Support Site

Please note that CHQ do not administer user credentials and cannot answer questions about forgotten passwords or user IDs - please contact your school directly for such assistance.

CHQ Server Status

Website monitoring by FreeSiteStatus.

Test Status Last Upd Feb Uptime Jan Uptime Total Uptime
UK Server
UP
08:10 PM 100.000% 99.966% 99.849%
EU server
UP
08:13 PM 100.000% - 100.000%
Singapore server
UP
08:14 PM 99.975% 100.000% 99.817%

All times are EU/Western

CHQ Technical Support

How is technical support provided?

CHQ technical assistance is provided by our customer service teams based in Europe and Singapore. To contact them, please raise a support ticket at CHQ Support

Please note that CHQ do not administer user credentials and cannot answer questions about forgotten passwords or user IDs - please contact your school directly for such assistance.

User Guides & Customer Support Documentation

There is a library of "how to" user guides available from within the CHQ application itself - just type "how to" into the omni-search box on any page.

Customer Training requirements

Please contact your CHQ Customer Relationship Executive or raise a support ticket

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