CHQ Technical Support
CHQ technical assistance is available through our support ticket system, managed from our offices in Europe and Singapore:
Go to the CHQ Support SitePlease note that CHQ do not administer user credentials and cannot answer questions about forgotten passwords or user IDs - please contact your school directly for such assistance.
CHQ Server Status
| Test | Status | Last Upd | Jan Uptime | Dec Uptime | Total Uptime |
| UK Server | UP | 02:10 AM | 99.919% | 99.238% | 99.851% |
| EU server | UP | 02:13 AM | 99.959% | 100.000% | 99.988% |
| Singapore server | UP | 02:04 AM | 100.000% | 100.000% | 99.805% |
All times are EU/Western
CHQ Technical Support
How is technical support provided?
CHQ technical assistance is provided by our customer service teams based in Europe and Singapore. To contact them, please raise a support ticket at CHQ Support
Please note that CHQ do not administer user credentials and cannot answer questions about forgotten passwords or user IDs - please contact your school directly for such assistance.
User Guides & Customer Support Documentation
There is a library of "how to" user guides available from within the CHQ application itself - just type "how to" into the omni-search box on any page.
Customer Training requirements
Please contact your CHQ Customer Relationship Executive or raise a support ticket