CHQ Technical Support

CHQ technical assistance is available through our support ticket system, managed from our offices in Europe and Singapore:

Go to the CHQ Support Site

Please note that CHQ do not administer user credentials and cannot answer questions about forgotten passwords or user IDs - please contact your school directly for such assistance.

CHQ Server Status

Public ReportWebsite monitoring by FreeSiteStatus.

Test Status Last Upd May Uptime Apr Uptime Total Uptime
mychq.net on TsoHost
UP
01:54 PM 99.975% 99.884% 99.839%
seasia.mychq.net on TsoHost Singapore
UP
01:53 PM 99.975% 100.000% 99.798%

All times are EU/Western

CHQ Technical Support

How is technical support provided?

CHQ technical assistance is provided by our customer service teams based in Europe and Singapore. To contact them, please raise a support ticket at CHQ Support

Please note that CHQ do not administer user credentials and cannot answer questions about forgotten passwords or user IDs - please contact your school directly for such assistance.

User Guides & Customer Support Documentation

There is a library of "how to" user guides available from within the CHQ application itself - just type "how to" into the omni-search box on any page.

Customer Training requirements

Please contact your CHQ Customer Relationship Executive or raise a support ticket

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